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4. Perusahaan di bidang jasa harus dapat memberikan pelayanan terbaik bagi pelanggannya,sehingga pel akan datang kembali untuk mendapatkan pelayanan yang ditawarkanoleh Perusahaan jasa tersebut.

4. Perusahaan di bidang jasa harus dapat memberikan pelayanan terbaik bagi pelanggannya,sehingga pel akan datang kembali untuk mendapatkan pelayanan yang ditawarkanoleh Perusahaan jasa tersebut. Jelaskan hubungan antara service quality (kualitaspelayanan) dengan customer satisfaction (Kepuasan Pelanggan), serta berikan contohnya di salah satuperusahaan jasa2.

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