Project Proposal Form Date: Jan 22. 2xxx Proposal * 11 Sponsor J. Moran Pr ect classification? Strategic Operational X Compliance What business problem does the project solve? Increase customer satisfaction through kiosk and website for bus. streetcar. and fast rail Enhance driver and traveler safety Hyperlink to: AVL.tri-met.org How does this project align with our organization strategy? Increase customer ridership through better passenger travel planning & scheduling decisions Faster response to accidents What are the major deliverables of the project? GPS vehicle tracking system, Internet access, schedule screen What is the impact of not doing this project? Not meeting ridership goals What are the three major risks for this prcject? Cost overruns Integration of fast rail. bus, and streetcar systems Hacking system HOW Will we measure success? Increased ridership Customer satisfaction Meeting budget and schedule Yes NO Will this project require intemal resources? Yes No Available? What is the estimated cost of the project? SIO million How long will this project take? 22 Weeks Oversight action: Accept Signature XXXXXX Return Date: Feb. 7 2xxx