Face-to-face interaction is potentially the strongest means of communication available to the manager. True False QUESTION 2 Specific guidelines for calling and holding meetings include defining the issue or problem to determine whether the meeting is truly required. True False QUESTION 3 Understanding and exercising one simple concept - that of the "zero word" - will go along way in removing excess words from one's writing. True False QUESTION 4 Every word in a given piece of writing can be placed in one of three categories: necessary, optional, or zero. True False QUESTION 5 zero word contributes nothing and should be removed. True False A SWOT Analysis is an assessment of strengths, weaknesses, threats, and opportunities. True False QUESTION 7 A flowchart is a graphic representation of an ordered sequence of events, steps, or procedures that take place in a system True False QUESTION 8 The purpose of a scattergram is to show the relationship between all the variables or factors. True False QUESTION 9 The purpose of a cause-effect chart (Fishbone Diagram or Ishikawa Diagram) is to identify a minor problem and its associated cause. True False QUESTION 10 The purpose of the Pareto chart is to determine priorities by comparing factors; to facilitate sorting the few critical elements from the less urgent. True False