Factors that affect conflict in the workplace:

1.Contrasting and Conflicting values

2. Irritating and Exasperating Living Habits 3. Unrealistic and Hidden Expectations 4. Ineffective and Negative Communication Patterns 5. Selfishness and Self-interest 6. Differing and Conflicting Interests 7. Negative Prejudices and a Critical Outlook 8. Emotional Hang-ups and 'Hot Buttons' 9. Stressful and Over-demanding Situations 10. Varying Levels of Competency 11. Gender 12. Culture

A Scenario

You are working in a team of three, and one of your co-workers is not pulling his weight. You have spoken to your boss, but she doesn't seem to be taking it seriously. You need your other co-worker to also speak up to stress the importance of the problem to your boss, but he is passive and reticent to complain. You are now having problems with both of them and are upset that your boss will not take your concerns seriously.

The question here:

1. Using the factors listed above, explain what factors are affecting the conflict and rationale of the scenario?

b). Explain which conflict you might think would be the best to handle the situation ( competing, collaborating, and avoiding)