Factors that determine how extensive and robust a supplier selection process might be are: Supplier search and comparison on basis of price, delivery, payment terms, other terms & conditions, market reputation, response time, customer satisfaction quotient and relationship building. Negotiation for optimization. Response to customer feedback and complaints. Price contracts for regularly required products. The performance of the supplier and the inbound logistics activities have an impact on the final customer in terms of on-time delivery, quality as per customer standards, efficiency and able to match the professional commitments w.r.t. several aspects. The supply chain management has a very vital role in the achieving customer satisfaction