Facts to know:

Plaintiff:

80+ year old lady. Widow. Small in stature. Compliant. Quiet. Organized. (keeps every receipt)

Defendant:

Plumbing/excavatingcompany. Male. Young. Hearing impairment. Has other men working for him. Large in stature.

Issue:

Plaintiff was experiencing drainage issues at her home that is 7. years old. It was determined not to be a Tarron Warranty issue. Hired the Defendant to fix the drainage issue. water was pooling outside the house, the sumpumphad to work constantly, the gravity draining wasn't working.

Defendant excavated around the back of the house. Put new weeping tile and gravel in and covered it all up. Plaintiff paid $8000 initially.

Pooling continued.

Plaintiff called the Defendant back, they scoped the line and found nothing. Charged the plaintiff an additional $1400 for scoping the lines and demanded full payment. The Plaintiff requested payment be made after the pooling ceased to happen. The Defendant and his employee (male) became aggressive and demanded their money. Payment was made.

The Plaintiff had to hire another company to fix the problem.

The Plaintiff wants a refund of her money. The Defendant did not deliver on the 100% satisfaction guarantee.

Try to resolve based on the attached.