Faraim Corp., a well$-$known computer manufacturer, advertises the launch of its new touchscreen laptop, called Octavian. There is so much hype about the laptop in the market that thousands of customers pre$-$book it$.$ However, after delivery of the laptops, many customers complain that the touchscreen keyboard does not work properly, and that the laptop$$s overall speed is not up to industry standards. In the context of customer satisfaction, which of the following traps does this scenario illustrate?

Overpromising

Underpromising

Market segmentation

Market cannibalization