FAVORABLE ATTITUDES MAKE ORGANIZATIONS MORE PROFITABLE

introduction:

This statement appears to be true. A recent study of 2,178 business units suggests that the

work attitudes measured at a point in time predicted the financial performance of the organization

about six months later. In the study, work attitudes were measured through the

employee responses to 12 questions (e.g., "At work, my opinions seem to count

") and financial results were measured in terms of revenue and profit margin.

Why does workers' job satisfaction seem to pay off? The authors of this study

they discovered two explanations: satisfied employees are less likely to leave the company and

that generate greater customer loyalty. Low turnover and high customer loyalty, helped

organizations would be more profitable. This study also found some evidence of what

it could be called a virtuous circle: having satisfied employees tends to improve performance

Next economic, which tends to further improve employee satisfaction later.

No organization can be all things to all employees, but this study suggests that the

Attention to improving employee attitudes is well rewarded. The authors of this

study conclude: " Improving the perception of employees' work can improve competitiveness

of companies, while positively impacting the well-being of employees. "Instructions

Answer the following questions:

1. Provide examples of two situations in which employees are dissatisfied with the

employment, but they do a reasonable job.

2. Explain why someone who is unhappy with their job works hard and does a good job.

3. Explain why someone who is happy with their job doesn't always perform at a high level.