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Febin, a customer service representative, handles customer complaints in the same way her manager does. She imitates her manager when talking to customers, in order

Febin, a customer service representative, handles customer complaints in the same way her manager does. She imitates her manager when talking to customers, in order to impress her manager. According to Yukl, which of the following influence processes is depicted? Question 26 options: 1) Instrumental compliance 2) Internalization 3) Personal identification 4) Instrumental enrollment

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