Felicity took over her parent's disability care centre, which they had run as a family business for many years. Many of the employees have been there for years and had the attitude of 'It's our way or the highway'. Many of the residents are unhappy and feel that they are undervalued and that their rights are not being met.

Q1: List some professional development programs that Felicity should instigate with her employees to foster diversity.

Q2: One of the objectives of the diversity policy is to treat everyone with respect and dignity. How do I list ways for dealing with different beliefs or value systems that Felicity could incorporate into her diversity strategy and ask staff to put into their day-to-day practice to help create a fair and inclusive workplace.