Felix initially tells the immigration practitioner that he has had no other arrests other than for the DUI. However, he later remembers that 12 years ago he was in a fight at work and the police were called, arrested him, and he spent the night in jail. He says the judge dismissed the charges.

Would it be appropriate for the immigration practitioner to send for his criminal records? If so, how should the worker explain this to Felix so that he continues to have confidence and trust in the firm or agency?