FeVer Beverages is a typical coffee shop that operates at Batangas. Recently, the general manager is facing a challenge about not meeting their target lead time of serving the hot coffee of 15 minutes. The lead time starts from order taking until order serving. The staffing model of the shop has one cashier, one barista and a guard. The number of staff, equipment, and raw materials have been found sufficient. Based on the initial data analysis, the volume of customers has been stable. Because there is a need for the lead time to improve as to retain its customers and to even grow, a problem-solving effort has been started using the Lean Six Sigma DMAIC approach. Using the FEVER Beverages, you should create your own Project Charter and SIPOC Diagram.

Month May May May May June June June June July July July July Week 1 23 4 5 6 7 8 9 10 11 12 Process Lead Time 13.45 15.21 16.78 13.25 14.37 15.84 16.79 18.02 16.65 17.85 18.69 18.32