\fBackground e Ups Location Modes Services Speed . Fast: One to Five . Store: UPS 468 . Road . Express Business Days . Location: Saskatoon, . Air . Expedited . Standard . Faster: Second or SK . Rail . Maritime Third Business Day . Even Faster: Next DayThe waiting time for UPS store 463 is much longer than the shipping time during the Christmas period, which is the main reason for the backlog of items and the limited shipping capacity:r For only one warehouse in the city. 6 Immediate issue: Basic issues: ' Excessive logistics pressure during the holiday season ' Severe weather conditions cause packages to not be delivered on time ' Store locations are not evenly distributed and shortage of staff \f1) Where and When? Ship To: SASKATOON, S7L 6R4 Canada Current Predictive Commercial Ship From NORTH YORK, M3J 1P3 Canada Ups Delivery Date System Commercial Shipment Date: Thursday 22 December 2022 Cost Service Time (All Packages (2) Enter Detail to Show Cost In-store or online service UPS Expresso Early. (2 Delivered By: 10:30 A.M. Friday Ship Now > Packaging: * Latest Pickup Time 6:30 PM. Thursday 23 December 2022 By entering the shipping address, My Packaging 22 December 2022 Guaranteed destination address, and shipment date, Schedule by. Package Dimensions: 5:30 P.M. customers can check the estimated time of Length Width Height delivery to their destination for different inches UPS Express Delivered By: By End of Day Friday Ship Now > shipping services in-store or on the UPS Latest Pickup Time: 23 December 2022 (Actual dimensions/weight will provide 6:30 PM. Thursday Guaranteed website more accurate cost.) 22 December 2022 Schedule by: Package Weight: * 5:30 P.M. Guarantees and Notices UPS Express Saver Delivered By: Ship Now > Number of Packages: Latest Pickup Times By End of Day Friday 6:30 P.M. Thursday 23 December 2022 UPS guarantees on-schedule delivery of 22 December 2022 Guaranteed packages, shipped via UPS's services, that Schedule by. are listed as guaranteed, or will refund your Declared Value 5:30 P.M. transportation charges. CAD UPS Expedited 17 Delivered By: Ship Now > Latest Pickup Times By End of Day Wednesday Scheduled business days and delivery 6:30 P.M. Thursday 28 December 2022 22 December 2022 Guaranteed schedules are revised occasionally due Do you need Value-Added Services 7 Schedule by. to changes in distribution and volume. COD 5:30 PM. Delivery Confirmation UPS Standard Delivered By: Latest Pickup Time: By End of Day Tuesday Ship Now > Signature Required 6:30 PM. Thursday 3 January 2023 32 noramher 2122 GumnoiredDemand planning Ups and forecasting The increasingly important role that UPS logistics and supply chain management plays in keeping up with market variability Demand Forecasting Techniques Qualitative Techniques Quantitative Techniques Update the existing prediction system is to build a demand forecasting model by analyzing time series and historical Survey Methods Opinion Polls Time Series Smoothing Barometric Econometric data to forecast, which can provide a reference for the analysis techniques methods methods company's route arrangement. Complete Regression Enumeration Analysis Survey Sample Survey A more accurate estimated time allows the customer to D make better time arrangements, Which can can reduce the backlog of packages.\fAlternatives ups Increase the number of sorters/distributors (trucks) E . Reducing the pressure of . reduce the delivery area per . Rising labor costs the backlog of expresses distributor . Threatening UPS profits in the sorting center . speed up the delivery processAlternatives ups Increasing the working hours . Increasing the working hours of existing delivery and sorting staff ups . Offering extra overtime paid to employees . Eliminating the extra time to train new employees . Efficiency of work by staff will be reduced C This approach means that ups needs to increase the working hours of existing delivery and sorting staff and spend extra overtime costs. The advantage is that ups does not need to spend extra training time to train new employees, and it also eliminates the possible mistakes and miscommunication caused by new and old employees while they are at work, so that the marginal cost of manpower is reduced. The disadvantage is that such a way will reduce the efficiency of employees on the day, and if this way continues for too long may damage the health of employees, greatly reducing the happiness of employees.Alternatives ups Making demand forecasting models & Seeking cooperation with third parties Collecting historical data from previous years Calculating and analyzing demand variables Making forecasting models to forecast winter demand THIRD PARTY LOGISTICS (3PL) Using outsourcing, cooperative distribution to fulfill seasonal orders Increase supply chain reliability Service quality may vary & hard to control customer service level This alternatives can be done by collecting historical data from previous years, calculating and analyzing demand variables, making forecasting models to forecast winter demand in preparation for supply. Using outsourcing, cooperative distribution to fulfill seasonal orders could be one of the options. This alternative could help UPS increase supply chain reliability, reduce the possibility of commodity delays, increase the speed of transportation, and minimal additional expenditure costs. On the other hand, it would increase the potential competition and lead to the loss of customers as other transportation companies haven't get trained by UPS professionals, so the service quality may vary and it's difficult to unify customer service quality.Alternatives 'ill" Extend delivery schedule during peak season - Extend the time needed for delivery to reduce customer expectations - Add exh'a time for possible bad weather conditions and delays caused by the pressure of high volume of parcels - Ensure parcel delivery & Improve customer satisfactions UPS normally provides an estimated delivery time in the parcel tracking number provided to the customer, and the exact delivery time is often determined by the distance and mode of transportation. To reduce the rate of customer complaints. UPS can extend the time needed for delivery to reduce customer expectations and give an extra time for possible bad weather conditions and delays caused by the pressure of the high volume of parcels, thus ensuring that the parcels can be delivered within the specied time and improving customer satisfaction. \fPerformance Metric Ups . The evaluation criteria are primarily Performance Financial Operational Employee Total Impact impact Satisfaction based on long-term customer Produce demand satisfaction and supply chain forecasting models&seck 4 3 14 reliability. collaboration with third parties . The main measure was whether the Develop specific solution was developed to channels for high-volume 2 2 2 9 effectively address the needs of the commodities UPS during winter demand. Extend delivery schedule during 4 3 4 3 14 . Measure and compare the direct peak season and indirect costs of developing and Additional sorters/distributors& implementing solutions increased hours for 4 3 2 10 existing distributors/sortersRecommendation \\/ Short term: ' Creating demand forecasting models and UPS to extend delivery times during peak seasons. Provide customers with more accurate delivery times and lower psychological expectations. From the time a customer places an order, UPS can provide them with the planned time. rather than constantly changing delivery dates during the Christmas season and leaving customers unsatisfied. Recommendation Ups Long term: . Continuously collect data and select the best predictive model to improve the overall efficiency of UPS shipping. * Seek cooperation with third parties to outsource the relative workload according to the data of the requirement model. This will alleviate the pressure during the Christmas period, while not having the problem of excessive staff expense costs during the off-season.Implementations ups Short-time Action: . Collect data from each region for previous Christmas seasons, calculate demand curves, and create demand models. provide an accurate schedule, reduce customer expectations and increase satisfaction. Long-term Action: A . Continuous data collection and selection of the best predictive model based on analysis of market condition, working with a third- party logistics company can improve service levels. . Establish a subcontractor audit system, working with a third-party logistics company can improve service levels.E0 Monitor and Control 5/ Identifying deviations from the project plan, ensuring that project execution is consistent with expectations, and that performance is eicient and on schedule. Calculating the customer retention rate b} using the formula [(Eij'S] x 100 = CRR. Monitoring Impact on revenue, the most highly subjective change in revenue. Monitor and Control Ups . Control time costs and labor costs, especially for the long term. . Control efficiency of parcel delivery . Control the service quality of the business . Setting a time management for the implementation of the solution to control the progress of execution to ensure that the plan is accomplished on time and within the deadline