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Figure 7-2. Steller Manufacturing has two classes of distributors: JIT distributors and non-JIT distributors. The JIT distributor places small, frequent orders and the non-JIT distributor

Figure 7-2. Steller Manufacturing has two classes of distributors: JIT distributors and non-JIT distributors. The JIT distributor places small, frequent orders and the non-JIT distributor tends to place larger, less frequent orders. Both types of distributors purchase the same product. The customer activities and costs for the previous quarter are found below:

Activity

JIT distributors

Non-JIT distributors

Sales Orders

400

25

Sales Calls

20

20

Service Calls

180

80

Average Order Size

75

1,200

Manufacturing cost/unit

$40

$40

Customer Costs:
Processing Sales Orders

$150,000

Selling Goods

$145,000

Servicing Goods

$185,000

Total

$480,000

Refer to Figure 7-2. Calculate the total customer cost for the non-JIT distributor.

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