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Figure 7-2. Steller Manufacturing has two classes of distributors: JIT distributors and non-JIT distributors. The JIT distributor places small, frequent orders and the non-JIT distributor
Figure 7-2. Steller Manufacturing has two classes of distributors: JIT distributors and non-JIT distributors. The JIT distributor places small, frequent orders and the non-JIT distributor tends to place larger, less frequent orders. Both types of distributors purchase the same product. The customer activities and costs for the previous quarter are found below:
Activity | JIT distributors | Non-JIT distributors |
Sales Orders | 400 | 25 |
Sales Calls | 20 | 20 |
Service Calls | 180 | 80 |
Average Order Size | 75 | 1,200 |
Manufacturing cost/unit | $40 | $40 |
Customer Costs: | ||
Processing Sales Orders | $150,000 | |
Selling Goods | $145,000 | |
Servicing Goods | $185,000 | |
Total | $480,000 | |
Refer to Figure 7-2. Calculate the total customer cost for the non-JIT distributor.
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