fill the anawers for the first proposal in the table
Ahmed, manager of the Mafraq Hotel, is considering how to restructure the front desk to reach an optimum level of staff efficiency and guest service. Arrivals occur according to the Poisson distribution and service times follow exponential distribution. PRESENT SITUATION At present, the hotel has five clerks on duty, each with a separate waiting line, during the peak check-in hours. Observation of arrivals during this time shows that an average of 90 guests arrive each hour (18_guests arriving per hour for each line). It takes an average of 3 minutes for the front-desk clerk to register each guest. Ahmed is considering three plans for improving guest service by reducing the length of time guests spend waiting in line. PROPOSAL # 1 Have one employee as a quick-service clerk for guests registering under corporate accounts, a market segment that fills about 30% of all occupied rooms (30% of 90 = 27 guests arriving per hour for this line). Because corporate guests are preregistered, their registration takes just 2 minutes. With these guests separated from the rest of the guests, the average time for registering a typical regular guest would increase to 3.4 minutes. Under Proposal 1, noncorporate guests would choose any of the remaining four lines (90 - 27 = 63 guests per hour for 4 lines 63/4 = 15.75 guests per hour for each line). ed Workbooks. We were able to save changes to one or more files. Do you want to reco B D E F Present Proposal Proposal 1 Quick check Regular 1 SOR M M AVERAGE SERVR UTILIZATION (P) Aver. Num of customers in the queue (La) Aver, Num of customers in the system Aver. Waiting time in the queue (Wal Average time in the system (w) Probability (of time system is empty (PO) fill the table with the answers Ahmed, manager of the Mafraq Hotel, is considering how to restructure the front desk to reach an optimum level of staff efficiency and guest service. Arrivals occur according to the Poisson distribution and service times follow exponential distribution. PRESENT SITUATION At present, the hotel has five clerks on duty, each with a separate waiting line, during the peak check-in hours. Observation of arrivals during this time shows that an average of 90 guests arrive each hour (18_guests arriving per hour for each line). It takes an average of 3 minutes for the front-desk clerk to register each guest. Ahmed is considering three plans for improving guest service by reducing the length of time guests spend waiting in line. PROPOSAL # 1 Have one employee as a quick-service clerk for guests registering under corporate accounts, a market segment that fills about 30% of all occupied rooms (30% of 90 = 27 guests arriving per hour for this line). Because corporate guests are preregistered, their registration takes just 2 minutes. With these guests separated from the rest of the guests, the average time for registering a typical regular guest would increase to 3.4 minutes. Under Proposal 1, noncorporate guests would choose any of the remaining four lines (90 - 27 = 63 guests per hour for 4 lines 63/4 = 15.75 guests per hour for each line). ed Workbooks. We were able to save changes to one or more files. Do you want to reco B D E F Present Proposal Proposal 1 Quick check Regular 1 SOR M M AVERAGE SERVR UTILIZATION (P) Aver. Num of customers in the queue (La) Aver, Num of customers in the system Aver. Waiting time in the queue (Wal Average time in the system (w) Probability (of time system is empty (PO) fill the table with the answers
