Financial results for the year ended 30 June 2022 were recently announced for Qantas Ltd. The following excerpts have been taken from a media release from CEO Alan Joyce: We knew the recovery was coming and we were ready for the restart. What we werent ready for after 18 months of COVID being suppressed was such high levels of community transmission and the sick leave that followed. The rebound in travel demand also coincided with a massive labour shortagewhich resulted in well-publicised problems: long queues, delayed flights and misplaced bagswe are rostering more crew across fewer flights, which means we can better cover sick leave that is averaging almost 50 per cent above normal. Use the above information to briefly explain the tension between two perspectives of the Balanced Scorecard Customer and Financial.