Find a company you like, detail a current (in the last two years) way they utilize UX Design or the UX field to improve the customer experience. Also consider and detail how they implement UX well?

Minimum 2 paragraphs and include source of your information: news article, peer-reviewed research article, case-study, white paper, business about section (their own material). Clearly identify the problem that they solved with UX Design. Also clearly identify the solution they identified and implemented.