Find the case attached and do the question below.1) Why was the system a failure?2) What was the likely cause of its lack of use?3) What steps or procedures were poorly handled in the project conception phase?

Case 3.1 West Coast University Medical Center West Coast University Medical Center (WCMC) is a large teaching and research hospital with a national reputation for excellence in health care practice, education, and research. Seeking to sustain that reputation, the senior executive board decided to install a comprehensive medical diagnostic system. The system would be linked to WCMC's servers and be available to physicians from their homes and offices via the Internet. By clicking icons to access a medical specialty area, then keying answers to queries about a patient's medical symptoms and history, a physician could receive a list of diagnostics with associated statistics. The senior board sent a questionnaire to every department asking managers about the needs of their areas and how they felt the system might improve doctors' performance. Most managers replied that the system would save doctors' time and improve performances. The hospital information technology (IT) group was assigned to assess the cost and feasibility of implementing the system. They interviewed managers at WCMC and several vendors of diagnostic software. The study showed high enthusiasm among the managers and a long list of potential benefits. Based on the feasibility study, the board approved the system. The IT manager invited three well-known consulting firms that specialized in medical diagnostic systems to give presentations, and then hired one to assist his group in selecting and integrating several software packages into a single, complete diagnostic system. One year and millions of dollars later the project was completed, but 6 months later it was clear the system was a failure. Although it did everything the consultants and software vendors had promised, few doctors used it; of those that did, many complained that the "benefits" were irrelevant and that features of the system they would have liked were lacking