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Find the coefficient of variation for each of the two sets of data, then compare th variation. Round results to one decimal place. The customer
Find the coefficient of variation for each of the two sets of data, then compare th variation. Round results to one decimal place. The customer service department of a phone company is experimenting with two different systems. On Monday they try the first system which is based on an automated menu system. On Tuesday they try the second system in which each caller is immediate connected with a live agent. A quality control manager selects a sample of seven calls each day. He records the time for each customer to have his or her question answered. The times (in minutes) are listed below. Automated Menu: 11.7 7.5 3.9 2.9 9.2 6.3 5.5 Live agent: 6.4 2.8 4.4 4.1 3.4 5.2 3.7 Select one: . A. Automated Menu: 45.4% Live agent: 28.1% There is substantially more variation in the times for the automated menu system. B. Automated Menu: 25.2% Live agent: 44.2% There is substantially more variation in the times for the live agent. . C. Automated Menu: 47.1% Live agent: 29.1% There is substantially more variation in the times for the automated menu system. . D. Automated Menu: 48.8%' D. Automated Menu: 43.8% Live agent: 30.2% There is substantially more variation in the times for the automated menu system
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