Find the collective agreement of Niagara College Toronto and have a look at the grievance procedure contained in it. Answer the following questions -

(a) Is there an informal step mentioned? If yes, the discuss it briefly. (5 points)

(b) Read the grievance procedure mentioned in the collective agreement and summarize it in 1 5 0 - 2 5 0 w o r d s. Please write it i n y o u r o w n w o r d s. (15 points)