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Firms who focus on transforming the customer experience through integrated, well-designed mobile and web-based front ends while sustaining their traditional clunky operating models would be
Firms who focus on transforming the customer experience through integrated, well-designed mobile and web-based front ends while sustaining their traditional "clunky" operating models would be characterized as __________. Select one: a. Integrated Experience b. Future-Ready c. Industrialized d. Sweet-Spot
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