first box is the question

A critical dimension of the service quality of a call center is the wait time of a caller to get to a sales representative. Periodically, random samples of three customer calls are measured for time. Suppose that the average and the standard deviation of the process distribution are 501 and 5.77 . respectively. The specifications for the access time are 50018sec. Answer the following questions using the information above. Question 16 5 pts What are Upper specification Limit (USL) and Lower Specification Limit (LSL) for this process? USL=518,LSL=482USL=506,77,LSL=495.33USL=519,LSL=483USL=505.77,LSL=494.33 What is the process Capability Ratio? 0.905 0.893 1.039 1.125 Question 18 5 pts What is the process Capability Index? 1.125 1.097 0.982 1.039