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FirstWest Insurance's regional office has 300 employees, all working the same 8-to-5 shift. Many of them schedule their lunch break during the noon hour,

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FirstWest Insurance's regional office has 300 employees, all working the same 8-to-5 shift. Many of them schedule their lunch break during the noon hour, and that's where the problem started: there was only one microwave in the canteen. People had to wait up to 30 minutes to heat their lunches. As director of human resources. you implemented lunch shifts to break the gridlock. That program failed: people were used to their schedules and resisted the change. In your second attempt, you convinced FirstWest's operations vice president to approve a purchase order for a second microwave oven. Now there's a new problem: fish. First West recently recruited five new employees. They're vegetarians and fish is a prominent part of their diet. Each day at lunchtime. they heat their meals-usually containing fish-and each afternoon, the air-conditioning system in your closed-air building sends the aroma of fish wafting through the whole building. Other employees have complained bitterly about the "foul odor. You've spoken to the new employees, and while they're embarrassed by the complaints, they see no reason to change. After all, they're just as disgusted by the smell of cooking beef and burnt cheese: why haven't you asked employees not to reheat hamburger or overheat cheese? And having just purchased a second oven, you know that management won't pay $1,000 for a new microwave with a filter system that will eliminate the odors. You need to solve the microwave problem. NOTE: You have fixed the problem (however you fixed it, by talking to associates, researching similar situations, addressing policies in the HR handbook, etc.) and are Issuing a formal business memo to everyone with the solution. Be sure to read carefully about writing bad news/good news/neutral news messages and the proper formatting. Please put thought and effort into this assignment. One to two lines is NOT going to cut it.

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