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fLast week you spent 2 days with Toni, watching him communicate with customers. Overall you have found that Toni: - Is not sure about the

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\fLast week you spent 2 days with Toni, watching him communicate with customers. Overall you have found that Toni: - Is not sure about the inclusions with each package - Tends to focus on himself, not on the customer - Is slow at following up on enquiries, or getting back to customers Through your assessor. you are to arrange a time to talk with Toni and review his performance. Your

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