flats). Extra requirements like plumbing, landscaping, wiring, or other special requirements are noted. From this information, the Sales Rep prepares a quotation and sends the quote to the customer. If the customer was obtained through a retailer, a note is made of the retailer on the quote so that the retailer will receive a commission once the goods are installed. The Sales Rep may decide it is a 'large project' which needs to be set up as a special project and will be assigned to an Architect to oversee. In this case a quick description of the requirements is prepared and the Sales Rep organises for an Architect or Builder to be assigned. The Architect of Builder places all orders for the project through the Sales rep. Installer The Installation Manager sets and controls the installation dates for orders. Each order is assigne to an installer. The Installer is provided with each week's installation requirements at the start of the week but the Installation Manager. Sometimes the Manager may have to alter the schedule during the week, especially if an installation takes longer than expected. Prior to departing for an installation, the warehouse is contacted to assure that the goods for installation have been shippe