Florex Company Quality Cost Report Last Year Amount (in Percent of thousands) Sales This Year Amount (in Percent of thousands) Sales % Prevention costs: Quality engineering Systems development Statistical process control Total prevention costs Appraisal costs Inspection Product testing Supplies used in testing Depreciation of test equipment Total appraisal costs Internal failure costs: Net cost of scrap Rework labor Disposal of defective products Total internal failure costs External failure costs: Cost of field servicing Warranty repairs Product recalls Total external failure costs Total quality cost