Flow time Analysis Use the information in Exhibit 3 (patients' reported total times) and Exhibit 5 (theoretical time) to find wait time in each stage of the process. Find Process Flow Efficiency at each stage. Make sure to use the correct percentage of patients of each type at each stage. Utilization Analysis The size of the different resource pools and the unit load for each product (patient type) are given in Exhibit 5. Using them you can find the effective capacity of each resource pool per minute. Multiplying those by the number of minutes available each day (note that different pools operate for different lengths of time each day) will give you their daily effective capacity, and given the actual throughput you can find their utilization. Since there are two types of patients you will have to find the effective capacity for a mix. Alternatively, since you know the number of patients per day, you can find the daily amount of time required to process them and divide that by the available time. Also note that the nurses perform several of the activities. Which resource pool is the bottleneck (has highest utilization)? Which one has the lowest utilization? How does that affect the entire process? What can be done to improve it? Please only use the information provided to you in the "Pediatric Orthopedic Clinic at The Children's Hospital of Western Ontario" case. Remember, you and your team are acting as a consulting firm hired by the hospital to help it reduce patient wait time. Step Front Desk Radiology Hand-Off Examination Room Conclusions Flow Time Total Time [min] Activity Time [min] Wait Time [min] [Exhibit 3] [Exhibit 5] [Total-Activity] Efficiency [%] [Activity/Total] New Patient Follow-Up Patient New Follow-Up Patient Patient New Patient 30 25 14 9 16 Follow-Up Patient 16 New Follow-Up Average Patient 46.67 Patient 36 40.3 Utilization Analysis Step Activity Resource Available Time [min] [Exhibit 5] Activity Time [min] [Exhibit 5] Number of Patients [Process Flow Diagram] Required Processing Time [Activity Time X Utilization (Required/Available) Number of Patients] Unit Resource Resource Pool New Follow- Patient Up Patient Front Desk Registration Verification & X-ray Collection 3 Clerks 180 540 5 5 32 New Follow- Patient Up Patient 48 New Follow- Patient 160 Up Patient 240 400/540 = 74% 3 Nurses Radiology Imaging 6 Technicians Developing 6 Machines Diagnosis Examination Exam Room Prep. Examination 3 Radiologists 1 Nurse Surgeon (+1 Resident) 1 Resident Examination Casting 1 Cast Conclusions Technician