FMLA

A middle-aged employee at a retail store is responsible for her disabled child and elderly parent. She often takes time off to manage taking them to the doctor's appointments. Colleagues are resentful of the time the employee takes off, but the time off is all unpaid and required under the FMLA (Family and Medical Leave Act).Under FMLA guidelines, employees can take up to 12 weeks of unpaid leave per year.

1. What activities/actions could the company implement to minimize the negative impact of employees taking unscheduled leave?
2. What could you do, as a manager, to minimize resentments (and therefore negative impact on motivation) of your employees?