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Focusing on the loyalty curve, what are the three outcomes that can result from a customer experience? Defection, Satisfaction, and Delight Outrage, Satisfaction, and Delight

Focusing on the loyalty curve, what are the three outcomes that can result from a customer experience?
Defection, Satisfaction, and Delight
Outrage, Satisfaction, and Delight
Delight, Dissatisfaction, and Defection
Delight, Outrage, and Pain

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