Follow this format: 1. Provide a brief overview of the case 2. Address the following questions: 0 Using Stereotyping theory and Social Identify Theory, explain the issue in this case that went wrong. 0 Consider the various perceptual errors and explain which one(s) are evident in this case. 0 Provide 2 - 3 solutions a company can use in these type situations to minimize misperceptions. 3. Provide a 'so what' summary of the overall impact to the organization