Question
Following a brainstorming session, a group of employees in a billing operation constructed a cause- and-effect diagram to help determine the causes of incorrect
Following a brainstorming session, a group of employees in a billing operation constructed a cause- and-effect diagram to help determine the causes of incorrect bills of lading. Eight categories of causes were identified. They then collected data on billing errors and the results for the 8 categories are shown below. Error Type 1. Incomplete shipper name or address Number of Errors 159 2. Incomplete consignee name or address 300 3. Missing container type 62 4. Incomplete description of freight 147 5. Weight not shown on bill of lading 87 6. Improper destination code 7. Incomplete driver's signature information 8. Inaccurate piece count 151 63 63 264 They also discovered a few other kinds of errors that were lumped together into a category called "Other." In all there were 70 errors in that category. Suppose that the group created a Pareto diagram using the data. What would the frequency for the first and last bars in the diagram be? OFirst: 300; Last 62 O There is no one way to order the bars for this question. First: 300; Last 70 First: 159: Last 264 O First: 159; Last 70
Step by Step Solution
There are 3 Steps involved in it
Step: 1
Get Instant Access with AI-Powered Solutions
See step-by-step solutions with expert insights and AI powered tools for academic success
Step: 2
Step: 3
Ace Your Homework with AI
Get the answers you need in no time with our AI-driven, step-by-step assistance
Get Started