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Following on from the previous activity, develop a customer service strategy that is appropriate for the organisation and takes into account the feedback received. Document
Following on from the previous activity, develop a customer service strategy that is appropriate for the organisation and takes into account the feedback received.
Document your strategy in a rough plan and attach to your workbook on completion.
Your strategy should include details of:
Customer service objectives being addressed
Customer requirements being addressed
The aim(s) of the strategy
Practical application of the strategy, including budgeting and resource requirements.
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