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Following on from the previous activity, develop a customer service strategy that is appropriate for the organisation and takes into account the feedback received. Document

Following on from the previous activity, develop a customer service strategy that is appropriate for the organisation and takes into account the feedback received.

Document your strategy in a rough plan and attach to your workbook on completion.

Your strategy should include details of:

Customer service objectives being addressed

Customer requirements being addressed

The aim(s) of the strategy

Practical application of the strategy, including budgeting and resource requirements.

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