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For a shoe shine process, the following functions have been identified: Function Function Description A Clean / Brush Shoes B Obtain Polish C Open and

For a shoe shine process, the following functions have been identified:

Function

Function Description

A

Clean / Brush Shoes

B

Obtain Polish

C

Open and Apply Polish

D

Buff

E

Inspect

F

Collect Payment

Select the functions that will be the responsibility of the "Customer" (all that apply):

A. Buff

B. Pay and tip

C. Approval of work done

D. Clean shoes

E. Instruction for color

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