For a shoe shine process, the following functions have been identified

Function Function Description

A Clean/Brush Shoes

B Obtain Polish

C Open and Apply Polish

D Buff

E Inspect

F Collect Payment

- If one was to prepare a function map for the above identified functions and assign them between "Customer" and "Operator" then:

- Select the functions that will be the responsibility of the "Customer" (check all that apply)

A. Instruction for color

B. Buff

C. Pay and tip

D. Approval for work done

E. Clean shoes