For about five years, Lucy and Betty have been working for Bright Fires at the same level of management and doing similar kinds of work. Lucy has been focusing on setting specific and difficult goals for herself and believes that exerting a high level of effort will result in successful performance in her job. On the other hand, Betty compares herself to different managers, such as Meg, who works for a competitor in a similar work position. Betty feels disheartened when she finds out that she is significantly under-rewarded at Bright Fires. From Betty’s view in this situation, Meg is a(n)

-extrinsic motivator -external comparison -internal comparison -emotional cue -intrinsic motivator

Bill lays out a goal for Larry, the head of his printing department. He wants Larry to print exactly 500,000 books, which will be tracked by the counter on the book-binding machine. Bill knows Larry can do this because they have printed that many books before. What does Bill need to add to make this a S.M.A.R.T. goal?