For each of the following businesses, what are four nonfinancial measures that might be useful for helping management evaluate the success of its strategies?

__ Grocery store

__ Hospital

__ Auto manufacturer

Law office

_ Coffee shop

__ Movie theater

YOUR TASKS

1. YOU HAVE TO PICK UP ANY ONE BUSINESS FROM ABOVE AND DRAW UP A BALANCE SCORE CARD AS SHOWN BELOW.ANY EFFORT TO COPY FROM OTHER WORK WOULD RESULT IN CHEATING OUR OWN SELVES AND LIMITING GROWTH OF MIND. (5)

2. YOU HAVE TO MAKE ATLEAST TWO COMMENTS ON BALANCE SCORE CARD MADE BY OTHERS IN THE DISCUSSION TRAIL.DO NOT CRITICISE BUT RATHER SUGGEST WAYS TO IMPROVE. (5)

SCRUMPTIOUS SWEETS, INC. Corporate Balanced Scorecard Mission: Provide customers with superior-quality traditional and innovative baked goods Business Objectives Measures Target Increase Revenue Sales Revenues Increase revenue 5% Financial Lower costs Operating costs Decrease costs 3% Increase Profits Net Income Increase income 6% Increase Customer Satisfaction Customer satisfaction surveys 95% customer satisfaction rating Customer Improve Customer Loyalty Number of repeat customers 90% retentions of existing customers Grow Market Share Number of new customers 10% increase in market share Improve Production Processes Reduce time from production to customer 10% decrease in production-to- customer time Reduce Waste on Products Produced Internal 10% decrease in waste generated per production process Reduce Carbon Footprint Units of waste per production process Factory effluents and exhaust measured in PPM (parts per million) 5% decrease in both effluents and exhaust pollutants (PPM) Improve Product & Service Innovation Implemented employee suggestions 40% increase in number of employee suggestions made Increase Motivation and Empowerment Learning & Growth Management training course certificates awarded 20% incerase in number of employees completing management training courses Improve Employee Retention Employee satisfaction surveys 90% rating on overall employee satisfaction