For each of the following decisions, indicate what level the decision would typically be made at (strategic, managerial, or operational), a CSF, and a KPI to help determine if the CSF is being achieved. Briefly justify your choice of level for each one.

1. Deciding whether to grant a particular customer credit, based on company guidelines about when credit should be granted.
2. Deciding whether to outsource an organization's Human Resources department to reduce costs