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For each of the following measures, identify which perspective of the balanced scorecard it represents: financial, customer, internal-business-process, or learning-and growth. service response time market

For each of the following measures, identify which perspective of the balanced scorecard it represents: financial, customer, internal-business-process, or learning-and growth. service response time market share gross margin percentage defect rates A. internal-business-process B. customer C. financial D. internal-business-process

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