For each of the following situations, select the most likelycause of resistance to change and indicate the most effectivechange tactic.

Junk-to-Go, a cleanup company, has built a lucrative businesshauling people’s castoffs to the dump. The managers of Junk-to-Gorecently attended a “Businesses of Tomorrow” conference and are nowtelling employees that recycling is the wave of the future and theyshould recycle everything they possibly can. However, the employeesdon’t believe that management is really committed to the idea ofrecycling, because they see managers throwing cans and bottles inthe garbage. Now, many of the employees are questioning whether ornot recycling is worth the extra effort it takes.

The most likely cause of resistance to change in thissituation is:

Self-interest on the part of the employees

Managers and employees having different goals

The employees’ lack of understanding and trust

The most effective tactic for implementing change inthis situation would be:

Top management support

Coercion

Negotiation

Participation