For each of the ITIL processes within service strategy that are defined below, match its description to the name of the process. The purpose of this process is to understand, anticipate and influence customer demand for services. Answer 1 Question 6 Business relationship management This process is used to evaluate the anticipated costs of a service against its expected benefits. Answer 2 Question 6 Financial management for IT services The goal of this process is to determine which services will actually be offered.. Answer 3 Question 6 Demand management This process aims to understand the customer's business, so that the service provider can offer the services the customer needs, Answer 4 Question 6 Service portfolio management