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For each of the specific objectives listed, place that objective under the appropriate perspective heading in the report. Select a KPI from the list of
For each of the specific objectives listed, place that objective under the appropriate perspective heading in the report. Select a KPI from the list of KPIs that would be appropriate to measure progress toward each objective. (There are two specific objectives for each perspective and one KPI for each of the specific objectives.) In the last column in the balanced scorecard report, select if the associated KPI goal has been achieved.
%E10-28A (similar to) Mangee Corporation is preparing its balanced Scorecard for the past quarter. The balanced Scorecard contains four perspectives: financial, customer, internal business process, and learning and growth. (Click the icon to view the specific objectives.) Click the icon to view KPIs and corresponding data.) Read the requirement Mangee Corporation Balanced Scorecard Report For Quarter Ended December 31 Perspective: Objective KPI Goal Achieved? Goal Actual Financial: Customer: Data Table Mangee Corporation has collected key performance indicators (KPIs) to measure progress toward achieving its specific objectives. The following table contains the KPIs and corresponding data that Mangee Corporation has collected for the past quarter KPI Percentage of employees with access to customer relationship database Number of units produced per hour Sales revenue growth-core product line Goal Actual 83% 85% 6.7 $2,250,000 $2,200,000 7.1 1.6 24% Employee satisfaction survey (1-5, with 1 as most satisfied) Gross margin growth percentage Number of customers Average repair time (number of days) Market share percentage 22% 120,000 1.7 15% 125,000 1.1 19% 1 More Info Through its strategic management planning process, Mangee Corporation has selected two specific objectives for each of the four perspectives; these specific objectives are listed in the following table. Specific Objective 1. Increase sales of core product line. 2. Improve post-sales service. 3. Increase number of employees with access to customer relationship database. 4. Increase market share. 5. Improve production efficiency. 6. Increase number of customers. 7. Increase gross margin. 8. Improve employee morale
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