For Host280, I need to think about the case study. The story is below.

I have just been appointed the new female General Manager of the Hale Kapiolani Hotel.

The hotel has just been sold and is under new ownership.

The new owners secured a management contract with Marriott Hotels and Resorts and the new brand will beThe Hale Kapiolani Hotel & Spa, a Luxury Collection Resort, Waikiki

The property will undergo a significant renovation to bring the property up to the Marriott Luxury Collection brand standard. The goal will be to move the hotel from a AAA Three Diamond to Four Diamond rating, consistent with Marriott's other Premium Luxury properties in their portfolio. As the new GM , I have been extremely successful in my 20 year career with Marriott and am being transferred to Hawaii from The Palace Hotel, a Luxury Collection hotel, San Francisco.

1. Take some time to summarize the main points of the case
2. Create anextensive and inclusive list of all the big and small things that will be changing - this should to be a long list
3. As the new GM, begin to list the major issues I will face as I begin to lead this change - and you identify the key challenges that I will encounter
4. As the new GM, I list the emotions that I will confront as I embark on beginning to make these needed changes
5. Understanding all that is ahead of me, I draft a strategic To Do list of key processes and approaches I will utilize to make the process of adapting to these changes successful . As I do, be sure to align my tactics to each of the issues and emotions that I identified that I might encounter.

Be sure to refer to chapter 13 in AHLEI text

and chapter 18 Pono, in Managing with Aloha book

Please provide me with examples of these questions. Thank you.