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For service firms, the goal of customization is to _____. Multiple choice question. develop a service process that is nonvarying and sequential develop a service
For service firms, the goal of customization is to _____. Multiple choice question. develop a service process that is nonvarying and sequential develop a service that meets the requirements of individual customers create a service product that is consistent from one transaction to the next set specific rules and standards for routine service tasks
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Project Management A Systems Approach To Planning Scheduling And Controlling
Authors: Harold Kerzner
12th Edition
1119165350, 9781119165354
