For the CLA 2 assignment you will choose any single online service provider (like foodmandu, tootle, pathao, etc.). Draw the process flow diagram in a way that explicitly delineates process flows for customer actions, visible employee actions, back-office employee activities, and IT-based systems. What is the relationship between the company's service process flow and the customer's service experience? Suggest changes you would make to the process with justification (or defend leaving the processes without changes)