For the first question, please discuss what you see as the 2-3 core issues at the heart of the conflict within the call-center team. As part of your answer, please reflect on the extent to which you see the cross-cultural issues on the team as driven by structural (i.e., the team's design, goals, etc.) versus interpersonal in nature (i.e., difficulties of working across cultures). You don't have to choose one or the other (it's likely a little of both), but I want you to make offer an analysis that illustrates how you're processing the situation described in the case