For the following terms find the correct definition below and place the letter of that response in the blank space next to the term. Each definition is used only once there are four terms that are not used.

	business process
	BPM software
	BPO
	business-without-boundaries
	CRM software
	off-shoring
	RFID tags
	sales process
	mnemonic codes
	exception report
	group code

A.	Software that collects corporate knowledge, data, and business rules to improve core processes
B.	A sequential set of numbers used to identify customer accounts, employee payroll checks, customer sales invoices, and so forth
C.	A new technology that is used in the sales and the purchasing processes
D.	Organizational structure for the general ledger
E.	maintaining customer records is an important function
F.	A collection of activities and work flows in an organization that creates value
G.	A list of conditions for example, a purchase order has an authorization signature but contains some inaccurate or missing information
H.	Combining two or more codes to create a new code
I.	When companies contract with other companies to do certain tasks, such as human resources, finance and accounting, customer services, training, and IT
J.	Codes that help the user remember what they represent
K.	List of differences between quantities or amounts on the purchase order, the receiving report, and the purchase invoice
L.	Software to gather, maintain, and use these data to provide better customer service and customer loyalty
M.	When companies have production or work completed in countries like India, China, Canada, Mexico, or Malaysia
N.	begins with a request (or an order) for goods or services
O.	This business model is a result of networked enterprises and globalization