For the past 2 years, Earth Cell Phones has been working to improve the quality of its phones. Data for 2019 and 2020 follows (in thousands of phones) Click the icon to view the information) Read the requirements a. Percentage of defective units shipped Select the formula you will use to calculate the percentage. Then enter the amounts in the formula and calculate the percentage for both 2019 and 2020. (Round the percent to two decimal places, XXX%) Percentage of = defective units shipped 2019 % 2020 % b. Customer complaints as a percentage of units shipped Select the formula you will use to calculate the percentage. Then enter the amounts in the formula and calculate the percentage for both 2019 and 2020. (Round the percent to two decimal places, XXX%) Customer complaints as a % of units shipped % 2019 % 2020 c. Percentage of units reworked during production Select the formula you will use to calculate the percentage. Then enter the amounts in the formula and calculate the percentage for both 2019 and 2020. (Round the percent to two decimal places, X.XX%) % of units reworked during production % 2019 % 2020 II 1189 veen working to improve the quality of its phones. Data for 2019 and 2020 follows (in thousands of phones): (Click the icon to view the information) Read the requirements 2019 % 2020 % d. Manufacturing cycle time as a percentage of total time from order to delivery Select the formula you will use to calculate the percentage. Then enter the amounts in the formula and calculate the percentage for both 2019 and 2020. (Round the percent to two decimal places, XXX%) Mfg. cycle time as a % of total time from order to delivery 2019 % 2020 % Requirement 2. Referring to the information computed in requirement 1, explain whether Earth Cell Phones' quality and timeliness have improved. (Enter percentage points to two decimal places, X.XX.) The percentage of defects has by percentage point(s). This indicates in the quality of the cell phones being produced and shipped, The number of customer complaints has by | percentage point(s) which has implications for future sales The percentage of units reworked has The in rework could mean inspection quality, which catches defects before they are shipped. Finally, the average time from order placement to order delivery has So customers are receiving their orders 19 a - For the past 2 years, E thousands of phones) (Click the icon to vi Read the requirements Data table 2019 2020 1,000 12,000 c. Percentage of units Select the formula you 2019 and 2020. (Round 25 600 Culal 75 1,200 Cell phones produced and shipped Number of defective units shipped Number of customer complaints Units reworked before shipping Manufacturing cycle time Average customer-response time 75 750 orke Etion 19 days 15 days 38 days 25 days 2019 2020 d. Manufacturing cycle Print Done cula Select the formula you 2019 and 2020. (Round Je as total time from order 2019 2020 Average customer-response time ell Phones a Requirement 2. Referring to the information Co improved. (Enter percentage points to two decin Cell phones shipped licates The percentage of defects has quality of the cell phones being produced and s Customer complaints Defective units shipped h has The number of customer complaints has for future sales. Manufacturing cycle time Units reworked before shipping
