For the TLC you have chosen, provide a one paragraph overview of the challenge, and then address each question in a separate paragraph. Either list your questions, followed by the answers, or utilize the question as a declarative statement and topic sentence for each paragraph. Either way, there the question/answer should be obvious to the reader. All questions should be addressed in a comprehensive manner, and each answer should contain an explicit connection to research/theory (citation/reference to our primary/secondary text).

TLC----

You are the manager of the sales staff at a consumer products store that is part of a national chain. The company is very hierarchical and operates following strict, bureaucratic procedures. It is a classic "command and control" organizational culture.

You are concerned that the strict focus on rules and procedures is hurting customer service and relations. Employees seem more concerned about following the rules than they are about pleasing the customers. You believe that shifting to teamwork, with you as team leader rather than manager, would encourage more customer service orientation among the staff. However, you are uncertain whether teamwork is compatible with the organization's culture.

How can you (the manager) create teamwork in an organizational culture that is not team oriented?

What kinds of problems do you expect to encounter using teams in this organizational environment?

How do you handle relations between the team and the larger organization?