For this discussion, we will focus on the concept of "user friendly," especially as it relates to databases. Most of the databases we use on a regular basis have gone through the entire design process--from creating the tables and adding data to having well-designed forms and reports for the end user. Every once in a while, though, a form or report doesn't work quite as well as it should--for example, the tab order in a form may be wrong, and the insertion point may move from one field to the next in a seemingly random order. Or the information in a report may be arranged poorly, making it hard to find the information you are looking for