For this discussion, you will be assessing the following help desk ticket below from Chikako

$($connectivity issue$).$ Use the CompTIA $6-$step troubleshooting process below to help figure out the

connectivity issue.

CompTIA $6-$Step Troubleshooting Process:

Identify the problem.

Establish a theory of probable cause.

Evaluate the theory to determine the actual cause.

Establish a plan of action to resolve the problem and implement the solution.

Verify full system functionality and if applicable, implement preventative measures.

Document findings, actions, and outcomes.

$[$Forwarded Ticket$]$

Assignee: Open

Raised by: Chikako Sato, buyer, Tokyo office

Category: Connectivity Issue

Priority: High

Message:

THIS IS URGENT. Chikako called me at the help desk, saying his computer is up and

working but cannot log into the domain. He has a meeting in $25$ minutes and needs files

and the PowerPoint for the meeting!

I cannot take over their machine remotely nor can I ping it$.$ Can you help?

$-$Jen

There are multiple potential solutions. You can pick one of the four below or have a different

potential solution of your own.

bad cable

bad NIC

switch failure

DHCP server down

Focus on only one of the potential solutions for stepping through the six steps of the

troubleshooting process. Answer the first four out of the six steps in your post. For the third

CompTIA step, what would it take to prove your theory correct or incorrect? Example: If I do X and

$Y$ happens, then that is the issue. If $Z$ happens, it is something else.